Shipping policy

Delivery time

Our commitment to delivering high-quality products has led us to handle the delivery of orders with the utmost care. We currently aim to deliver your order within an average delivery time of 5 to 12 days. Please note that these delivery times are only an estimate and may vary depending on your location and current circumstances.

Delays due to unforeseen demand

We would like to emphasise that delivery times may vary as a result of unexpected demand that can arise out of nowhere. Although we always strive to deliver your order as quickly as possible, there may be periods when the demand for our products increases significantly, which can lead to delays. We ask for your understanding in such situations and assure you that we will do everything we can to minimise delays.

Delivery service

We use DHL, a renowned international delivery company, to deliver your order safely and reliably. With DHL, you are assured of excellent service and real-time tracking information to follow the progress of your parcel.

Extras

To enhance your shopping experience, we also offer:
● Free UK delivery: on every order, with no minimum spend.
● Customer Service: our dedicated customer service team is always ready to answer your questions and address any concerns. Email us at info@deuxcenttreize.com and we answer within 24 hours.
We appreciate your trust in us and strive to provide you with the best possible service. If you have any further questions about our delivery policy, please do not hesitate to contact us. Thank you for choosing us for your purchases!