FAQ
What is the delivery time for my order?
When you order something at DEUX CENT TREIZE, the delivery time is slightly different than you may be used to. Because our products are sent directly from our suppliers, we can save significantly on storage and transport costs. This allows us to price our products so competitively.
The average delivery time is 5 to 9 business days (Mon-Fri, excluding holidays).
What should I do if I haven't received my order yet?
Due to the huge interest in our products, your product may arrive a little later than expected. We appreciate your understanding. If this period has passed and you still haven't received anything, please send an email to info@deuxcenttreize.com. We will then look into what's happening with your parcel.
I want to exchange/return my order, how do I do this?
To send a return, simply contact our customer service via info@deuxcenttreize.com. Include your name, order number (e.g. #0000) from your confirmation email, and the reason for returning. We will then provide you with the return address and confirm the return. After that, you can send the product to us via a courier of your choice.
What are the costs of returns?
Unfortunately, returns are at your own expense. The costs will therefore depend on the courier. Please check the website of the courier you wish to ship with for more information about prices.
What are the conditions for returning my product(s)?
There is always a return period of 14 days. The return period starts on the day you received the item. However, there are conditions for returning.
You can only return the item if:
● The return period has not yet expired;
● The product is in its original packaging and all tags are still attached;
● The product has not been used.
Which payment methods can I use?
We accept payments via iDeal, Bancontact, Credit Card, and Klarna. If you are unsure whether your payment method is accepted, follow the steps on the payment page to see all available options.
All transactions go through secure and reliable payment systems and are therefore 100% safe.
What if I haven't received an order confirmation email?
That shouldn't happen. Send an email with your full name and email address to info@deuxcenttreize.com. We'll help you quickly.
Can I cancel my order?
Do you want to cancel your order for any reason? Send an email as soon as possible to info@deuxcenttreize.com. Include your name, order number (e.g. #0000) from your confirmation email, and preferably also the reason why you want to cancel the order.